By purchasing from our website (www.tippytoesbabies.com.au), you are agreeing to the following terms and conditions:
Tippytoes Babies accept payments via Stripe and PayPal. Payments must be received in full and cleared before your order will be dispatched. All pricing is in Australian dollars (AUD) and includes GST.
Order processing begins right after your payment has cleared and an order confirmation email has been generated. Orders cannot be changed, altered or cancelled once order confirmation has been confirmed. Please do not email us to change or cancel your order as this is not possible. To return your goods, please refer to Tippytoes Babies Returns Policy (below).
All Tippytoes Babies orders are shipped via registered mail Standard postage is a $8.90 flat fee per order within Australia and includes tracking. We endeavour to dispatch orders on the business day following that on which we receive payment from you in full, however this is not guarenteed. Shipping times are in accordance with Australia Post’s guidelines. East coast cities are typically 4-8 business days. Remote inland towns could see as long as 15 business days for delivery. You will receive an email once your order has been despatched, detailing your consignment number. Please ensure you track your order for updates. If your order is returned to sender due to incorrect address, failure to collect or other reasons, a redelivery fee of $10.90 is payable prior to re-ship.
Please note if you backorder any item then your entire order will not be despatched until the backorder can be fulfilled. Estimated arrival date (ETA) is the date at which stock will arrive at our warehouse, please allow an additional 7-10 business days for your backorder to be shipped per the above shipping terms. Please note estimated arrival date is an estimate only; delays to the arrival/clearance of containers may occur and this is out of our control. Tippytoes Babies will attempt to keep you informed as and when delays are made known to us. Please note any delays outside of our control do not warrant claims for compensation.
Please note Tippytoes Babies does not exchange as availability cannot be guaranteed on items. If you wish to change size or style then please return your items for a refund and then re-order as per your new requirements. We offer refunds on full priced items only if the item is returned within 14 days of purchase. Items will only be refunded if they are unused, unwashed and in their original packaging. To return an item, please complete the Tippytoes Babies Returns Form, print out your original invoice and packing slip (where possible) and include this with your return. Post all returns to the address specified on the Returns Form. Please note that the cost of return shipping is to be paid for by the customer. Please make sure that returns are packaged securely in a box and are posted using a traceable method (such as Registered Post). Please note we take no responsibility for items lost in transit. Note refunds are only processed once goods have been received, inspected and confirmed as resellable. Please allow up to 10 business days for your refund to be processed.
Tippytoes Babies is a reseller for Attipas Australia. Tippytoes Babies does not manufacture or repair any items it sells.
Sale items are strictly non-returnable (no exchanges or refunds) so please choose carefully when purchasing.
Tippytoes Babies appreciate your purchase and aim for 100% satisfaction. Please contact Tippytoes Babies immediately should there be any issues upon receipt of your order. Tippytoes Babies can assist you with your return of a faulty item by offering you two solutions of replacement or refund. Tippytoes Babies will only offer you an exchange or refund if the goods are returned within 30 days from the date of purchase, proof of purchase to our satisfaction is provided, and upon assessment, the item is considered faulty or is considered to hold a manufacturing fault. We will not offer an exchange or refund of any item where fault or damage has been caused by the wearing of, or incorrect caring for, the item. Please note that general wear and tear, including pilling of fabric, is not grounds for a faulty replacement.
Your privacy is important to us. We will not disclose any information submitted by you to any third parties, nor will we keep any of your personal details on file.
The above terms and conditions shall be governed by QLD law and subject to the exclusive jurisdiction of the courts of QLD.